These Terms & Conditions govern all stays and bookings at Dunes Beach Resort. Part 1 sets out the general terms that apply to all accommodation bookings, including bookings made through RMSOnline. Part 2 sets out the additional Wedding Venue Hire Terms & Conditions that apply specifically to wedding bookings. Where there is any inconsistency between Part 1 and Part 2 in relation to a wedding booking, Part 2 will prevail.
The following terms apply to bookings made through RMSOnline, the online booking service used by Dunes Beach Resort:
These Wedding Venue Hire Terms & Conditions apply to all wedding bookings held at Dunes Beach Resort and take precedence over Part 1 in relation to wedding events.
These Terms & Conditions apply to all wedding bookings held at Dunes Beach Resort. By making a booking, submitting a Wedding Booking Agreement, paying any deposit or payment, or proceeding with services provided by Dunes Beach Resort, you agree that you have read, understood and accepted these Terms & Conditions.
A signed copy of these Terms & Conditions, the completed Wedding Booking Agreement and the required deposit should be returned to Dunes Beach Resort to confirm your booking.
If these Terms & Conditions are not signed and returned, but Dunes Beach Resort receives a deposit, part-payment, full payment, completed booking form, or written instruction to proceed with the booking, Dunes Beach Resort will assume that you have read, understood and accepted these Terms & Conditions. Payment or written confirmation will be treated as acceptance of the booking terms.
Tentative bookings may be held for no more than seven (7) days from the date of your written request, unless otherwise agreed in writing by Dunes Beach Resort. If confirmation is not received within this time, the date may be released without further notice.
A booking is only confirmed once Dunes Beach Resort has received the following:
Until all required documents and payments are received, the booking remains tentative and may be released at the discretion of Dunes Beach Resort.
A 15% surcharge applies to food and beverage charges on Public Holidays. New Year’s Eve and other special event dates may be subject to additional pricing or surcharges, which will be confirmed in writing before you book.
| Item | Payment Timing |
|---|---|
| Initial Payment 25% estimated total spend | Required at the time of booking. |
| 2nd Payment 50% estimated total spend | 9 months before your booked date. |
| Accommodation | 90 days prior to your booked date. |
| Final Payment 25% estimated total spend | 60 days prior to your booked date. |
| Variations and final adjustments | 30 days prior to your booked date. |
| Bond $2,000 | 7 days prior to your booked date. |
Late or missed payments may result in cancellation of your booking and may also result in forfeiture of your date and any monies paid, in accordance with the cancellation policy.
If beverages are charged on consumption, Dunes Beach Resort may require a deposit or pre-authorised amount prior to the event. Payment for any outstanding beverage consumption will be completed at the conclusion of the event.
The initial deposit must be paid by direct deposit into Dunes Beach Resort’s nominated bank account.
All further payments may be made by cash, EFTPOS, bank transfer or credit card. Bank transfers must be processed at least seven (7) working days prior to the wedding. Credit card payments will incur a 1.4% surcharge (applicable until 1 October 2026).
Dunes Beach Resort requires credit card details for every event as security for settlement of the final tax invoice, regardless of the selected payment method. Any outstanding amounts at the conclusion or finalisation of the event may be charged to the nominated credit card.
Any bond will be refunded within seven (7) days after the event, less any applicable charges for damage, cleaning, unreturned items, unpaid amounts or other charges payable under these Terms & Conditions.
The Client agrees to meet the applicable minimum spend requirements based on total food and beverage expenditure only. Venue hire, accommodation, bonds, additional services, styling, external suppliers and other non-food-and-beverage charges do not count towards the minimum spend.
| Day | Peak Season | Off Season |
|---|---|---|
| Saturdays | $18,000 | $14,000 |
| Fridays & Sundays | $16,000 | $12,000 |
| Public Holidays | $20,000 | $16,000 |
Dunes Beach Resort is a fully licensed venue. All food and beverage must be provided by Dunes Beach Resort. Outside catering, BYO food and BYO beverages are not permitted unless Dunes Beach Resort has approved an exception in writing.
All food and beverage package prices are based on current costs and are subject to change, including changes to government taxes on alcohol. Dunes Beach Resort will make reasonable efforts to keep price changes to a minimum. Menus, beverages, ingredients and package inclusions are subject to seasonal availability, supplier availability and operational requirements.
A guaranteed final number of guests is required thirty (30) days prior to the wedding. The final number confirmed at this time is the minimum number that will be charged and cannot be reduced. Increases may be accepted subject to availability and must be advised with at least twenty-four (24) hours’ notice. Additional guests will be charged accordingly, at the same rate.
If final guest numbers are not received by the due date, Dunes Beach Resort may use the minimum number or estimated number stated in the Wedding Booking Agreement for charging purposes. If actual guest numbers change by more than 20% within 60 days of the wedding, Dunes Beach Resort may review pricing, staffing and package requirements.
No refund will be offered for guests who do not attend after final numbers have been confirmed.
Dietary requirements must be provided to Dunes Beach Resort at least thirty (30) days prior to the wedding. Dunes Beach Resort will make reasonable efforts to cater for dietary requirements where possible.
Please note that menu items may contain traces of nuts, egg, soy, wheat, seeds, dairy and other allergens. Due to the nature of restaurant and commercial kitchen preparation, Dunes Beach Resort cannot guarantee the complete absence of allergens or cross-contamination.
Dunes Beach Resort complies with liquor licensing requirements and Responsible Service of Alcohol obligations. Staff will not serve alcohol to guests under 18 years of age or to guests who are intoxicated. Dunes Beach Resort reserves the right to refuse service, discontinue liquor service, remove guests or close bars where required for safety, licensing or operational reasons.
If beverages are charged on a tab or consumption basis, a consumption report should be sighted and signed by the couple, organiser or nominated representative. If the report is not signed, Dunes Beach Resort may rely on its recorded consumption for final charges.
Wedding cakes may be supplied by the couple’s chosen supplier. Cake delivery times must be arranged with Dunes Beach Resort and, unless otherwise agreed, cakes should be delivered during the approved access window on the wedding day. The supplier or nominated person is responsible for placing the cake on the cake table unless otherwise arranged.
Dunes Beach Resort accepts no responsibility for damage to cakes or desserts supplied by external parties. At the conclusion of the event, a nominated person must take responsibility for any remaining cake. Cake left behind after the event may be disposed of at Dunes Beach Resort’s discretion; any remaining cake will be placed in the cold room and disposed of within two (2) days if not collected.
All deliveries, supplier access and set-up times must be approved by Dunes Beach Resort prior to the wedding. Unless otherwise agreed in writing, access times are:
No wedding set-up is permitted during Dunes Beach Resort’s opening hours without prior approval. All set-up and supplier access is at the discretion of Dunes Beach Resort and subject to operational requirements, safety and availability.
All personal items, supplier items, décor, signage, flowers, props and equipment must be removed at the conclusion of the event unless otherwise agreed in writing. Dunes Beach Resort accepts no responsibility for items left onsite. Unclaimed items may be disposed of at the end of the event, and removal or disposal charges may apply.
The Client is responsible for any damage caused by the Client, guests, suppliers or contractors. Any damage, excessive cleaning, missing items or repair costs may be charged to the Client and/or deducted from the bond.
Nothing may be nailed, screwed, taped, stapled, glued or otherwise adhered to any wall, door, furniture, fixture, surface or building element without prior written approval from Dunes Beach Resort. The Client must ensure all suppliers are aware of this requirement.
The Client is responsible for ensuring the wedding is conducted in an orderly manner and in compliance with Dunes Beach Resort management directions, liquor licensing requirements and all applicable laws and regulations.
Dunes Beach Resort may refuse entry, remove any person or possession, discontinue service, close areas, or terminate the event if it reasonably believes the event may affect safety, security, licensing compliance, venue operations, property, staff, guests or the reputation of the resort. Dunes Beach Resort will not be liable for costs, damages, losses or expenses arising from such action.
Dunes Beach Resort is also partly an outdoor venue. Weather conditions, including rain, wind, heat and other conditions, may affect outdoor spaces, lawns, gardens and guest comfort. The Client is responsible for considering weather conditions and any desired weather contingency arrangements.
If weather is inclement or unpredictable, Dunes Beach Resort may contact the nominated representative to discuss moving an outdoor ceremony or activity to an indoor or protected area, subject to availability. The final decision will generally be made approximately four (4) hours prior to guest arrival, unless conditions require otherwise.
Dogs may be permitted for the ceremony only, subject to prior approval. Dogs and other animals are not permitted inside function areas, restaurant areas or accommodation, and cannot stay overnight.
Registered guide dogs and assistance animals are excluded from this restriction and will be accommodated in accordance with applicable laws and requirements.
To respect neighbours and comply with the Environmental Protection (Noise) Regulations and venue requirements, Dunes Beach Resort reserves the right to control music and noise levels at all times. DJs, live music and entertainment must be set up only in approved areas.
Dunes Beach Resort strives to maintain premium grounds, lawns and gardens. However, the appearance and condition of outdoor areas may be affected by weather, maintenance schedules, seasonal changes and operational requirements, which are beyond our control.
Dunes Beach Resort manages general venue cleaning. Bulky items such as boxes, packaging, décor waste, floral waste, supplier items and excess rubbish must be removed by the Client or suppliers at the conclusion of the event. Removal fees may be deducted from the bond or charged to the Client.
Smoking is permitted only in designated smoking areas, which will be advised by Dunes Beach Resort. Smoking outside designated areas may incur a cleaning fee of up to $150. Open flame candles are not permitted at any time due to fire risk. Dunes Beach Resort recommends LED candles or other approved flameless alternatives.
Dunes Beach Resort permits real petals or natural leaves in approved outdoor areas. Paper confetti, rice, artificial petals, plastic confetti and similar items are not permitted. Use of prohibited confetti or petals may incur a cleaning fee of $200.00 or the actual cost of cleaning, whichever is higher.
Accommodation may be arranged using a dedicated booking code or booking calendar provided by Dunes Beach Resort, allowing guests to book and pay directly. Alternatively, the Client may book and pay for accommodation directly at the applicable rate.
All accommodation payments must be received 90 days prior to the booked date unless otherwise agreed in writing.
If the Client requires exclusive use or a block-out of the 38 glamping tents, Dunes Beach Resort will require a Tent Booking Bond or other agreed payment 90 days prior to the event. If the required number of tents is not booked by guests, the Client is responsible for covering any shortfall in accordance with the agreed accommodation arrangement.
Any bond will be refunded after the event, less the cost of any unbooked tents, outstanding accommodation charges, damage, cleaning, or other applicable charges.
Unless otherwise agreed, the accommodation booking calendar will remain closed to the public until 90 days prior to the wedding date. After this time, any unbooked tents may be released for public booking or otherwise managed at Dunes Beach Resort’s discretion.
Early check-in is subject to availability on the day and cannot be guaranteed. Dunes Beach Resort may store luggage until check-in where practical. Guests are welcome to remain onsite after check-out in public or approved areas, subject to venue operations and availability.
All cancellations must be provided in writing. Dunes Beach Resort reserves the right to charge cancellation fees based on the estimated total value of the wedding as follows:
Where Dunes Beach Resort successfully rebooks the date, monies may be refunded at Dunes Beach Resort’s discretion, less the initial 25% deposit and any costs already incurred.
Dunes Beach Resort will make reasonable efforts to assist with date changes or postponements, with a similar day of the week where possible, subject to availability, pricing, seasonal requirements and operational considerations. If a suitable alternative date is not available or agreed, the change may be treated as a cancellation and cancellation fees may apply.
Any change of date may be subject to updated pricing, minimum spends, availability, new payment schedules or revised terms unless otherwise agreed in writing.
Unless otherwise agreed in writing, the couple agree to allow Dunes Beach Resort to possibly use photographs and video footage captured or supplied from the event by the photographer or other vendors, for promotional purposes, including social media, website content, printed material and other marketing.
By accepting these Terms & Conditions, the Client agrees to indemnify Dunes Beach Resort, its management, staff, contractors and related entities against liability, loss, damage, claims, demands, costs or expenses arising from the wedding, except to the extent caused by the proven negligence of Dunes Beach Resort.
Dunes Beach Resort is not liable for damage, loss, injury or incidents involving children where children are not properly supervised by responsible adults. Children must be supervised at all times, including in outdoor areas, accommodation areas and near venue exits.
By signing this document, submitting a booking form, making a deposit or payment, or otherwise instructing Dunes Beach Resort to proceed with a booking, I/we acknowledge that I/we have received, read, understood and accepted these Terms & Conditions and agree to be bound by them.
| Signature: | Signature: |
|---|---|
| Full Name (printed): | Full Name (printed): |
| Date: | Date: |
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