Website and AI Assistant Terms

Effective Date: 23 September 2026

These terms cover your use of the Dunes Beach Resort website and our AI chat assistant. They are separate from, and do not replace, our Terms and Conditions, which govern accommodation, dining and wedding/event bookings.

1. The AI assistant is automated

Dunes Beach Resort operates dunesbeachresort.com.au and an AI-powered chat assistant. When you use the chat assistant you are interacting with automated software, not a Dunes Beach Resort employee. You can ask to be put in touch with a person at any time.

2. AI-generated content

Responses generated by the chat assistant are for general information only. They are not quotes, binding offers, contracts, professional advice, or guarantees of availability or price. AI systems can produce information that is inaccurate, incomplete or out of date. Anything you intend to rely on, including accommodation or event availability and pricing, must be confirmed directly with us.

3. Acceptable use

When using the chat assistant you must not:

submit sensitive personal information, including health information, government identifiers, or financial account and card details;
submit information about another person without their permission;
use it for any unlawful, deceptive, harassing or abusive purpose;
submit false or misleading information;
attempt to disrupt, overload, reverse-engineer or automate access to it.

4. Third-party services

Our chat assistant and CRM are provided by HighLevel, which uses its own sub-processors including artificial intelligence providers. How we handle the information you submit, including where it is stored, is set out in our Privacy Policy.

5. Content you submit

By submitting content through this website or the chat assistant, you grant Dunes Beach Resort permission to use that content to respond to you, deliver and improve our services, and meet our legal obligations.

6. Liability

To the maximum extent permitted by law, and subject to any guarantees that cannot be excluded under the Australian Consumer Law, Dunes Beach Resort is not liable for any loss arising from reliance on content generated by the AI chat assistant.

7. Availability and changes

The chat assistant is provided on an “as is” and “as available” basis. We may change, suspend or withdraw it at any time. We may update these terms; the current version is always the one published on this page.